6inch disposable biodegradable bagasse plate
A high-end dessert shop in California, USA, named "Sweet Delights," is renowned for its exquisite cakes and commitment to using healthy ingredients. The shop is dedicated to environmental sustainability and was searching for eco-friendly alternatives to traditional plastic plates when they discovered our factory's bagasse plates.
Customer Requirements:
Sweet Delights needed approximately 2000 6-inch plates per month to serve and display their various desserts. They wanted plates that were not only eco-friendly but also sturdy and durable enough to support the weight of the desserts and remain intact during transportation.
Communication Process:
Initial Contact:The purchasing manager of Sweet Delights found our contact information through our website and sent an inquiry email. The email detailed their requirements and their high standards for product environmental certification and quality.
Product Introduction and Sample Dispatch:Our sales team promptly responded to the customer's email, providing detailed information about the production process, environmental certifications, and real-world use cases of our bagasse plates. To help the customer better understand our product, we sent some free samples to California.
Sample Testing and Feedback:Upon receiving the samples, Sweet Delights conducted comprehensive tests, including assessing the plates' weight-bearing capacity and suitability for refrigeration and microwave heating. The test results were very satisfactory, and the customer expressed high praise for the quality and appearance of the samples.
Quotation and Contract Signing:Following the positive feedback, we provided a detailed quotation based on the customer's monthly demand and outlined long-term cooperation discount policies. After several rounds of negotiations, both parties reached an agreement and signed a one-year procurement contract.
Order Execution:
After the contract was signed, we produced and shipped the plates according to the agreed delivery schedule. To ensure the quality of each batch, we strictly controlled every production step and conducted final quality inspections before shipment.
Customer Feedback:
Since Sweet Delights began using our bagasse plates, they have been very satisfied with the product quality and our services. They particularly noted that the plates not only enhanced the presentation of their desserts but also received positive feedback from environmentally conscious customers. Due to the trust and satisfaction from the customer, our cooperation has deepened, and the order volume has gradually increased.
Case Summary:
Through this successful collaboration, we provided Sweet Delights with high-quality eco-friendly tableware and further strengthened our reputation in the international market. This case demonstrated the strong competitiveness of our products in overseas markets and showcased our capabilities in customer service and quality assurance.
